Delivery & Returns

Delivery

Normal orders
We strive to have your order ready within 10 working days. Please note that we are a small, start up label who makes everything with love and by hand so sometimes this will take longer. We will you inform you as soon as possible when a delay may occur.
Custom orders
Products categorized as ‘custom orders’ will take longer, up to 4 weeks, to produce, before the final product will be handed over to the postal service.

Return policy

Berend Brus will accept returns or exchanges on normal orders for a full refund minus shipping under the following:
  •  A request for a return or exchange must be made within 14 days from the date of the order.
  • All items that are returned or exchanged must be received in new, original and unused condition.
  • All returns and exchanges are subject to inspection by our returns department.
  • Any item that is worn, damaged or altered in anyway will be denied credit or exchange
  • Shipping and handling charges are not refundable for any reason.
  • Upon receiving of the item you have purchased if it is not entirely to your liking and you would like to return it CONTACT Berend Brus for instructions
  • Custom orders can NOT be returned.